Shipping Policy

At Norotop, we are committed to processing and delivering your orders efficiently.
Please review our shipping policy below:

Free Shipping on All Orders Within the USA

We offer free shipping on all orders within the United States.

Order Processing Time

• Orders placed before 5 PM Eastern Standard Time (New York Time) will be processed the same business day.
• Orders placed after this time will be processed on the next business day.
• Our standard processing time is 1 business day (Monday – Friday, excluding holidays).

Shipping & Transit Times

• We currently ship exclusively within the United States.
• After processing, orders typically arrive within 2 to 4 business days, depending on the destination.
• Please note that delivery times may vary based on your location and carrier delays.

Total Delivery Time (Processing + Transit)

Total estimated delivery time is 2 to 5 business days (1 business day processing + 2-4 business days transit).

We strive to ensure timely deliveries, but external factors such as weather or carrier delays may occasionally impact shipping times.

Order Cancellation

• Should you wish to cancel your order, it is essential to contact us within 24 hours of placing your order.
• Once your order has been dispatched, cancellation will no longer be permissible.

Damaged or Incorrect Items

• If your order arrives in a damaged condition or is incorrect, we kindly request that you provide us with photographs of the damaged or incorrect items to initiate the return and refund process.
• For further details regarding returns and refunds, please refer to our Return and Refund Policy.

Contact Information

• Email: info@norotop.com
• Phone: +1 442 229 6254
• Address: 2711 Westgate Drive,
  High Point, NC 27265, United States
• Opening hours: Mon – Fri (8am – 5pm EST)

We remain committed to providing you with exemplary service. Should you have any inquiries or require further assistance, please do not hesitate to contact us.