At Norotop, we are dedicated to ensuring that your orders are processed and delivered in a timely manner. We kindly request that you review our shipping policy outlined below:
1. Order Processing Time:
- Orders are processed within 0 to 1 business day, Monday through Friday.
- Our order cut-off time is at 5 PM New York time. Orders submitted after this hour will be processed the following business day.
2. Shipping and Transit Time:
- We currently provide shipping services exclusively within the United States.
- Upon processing completion, your order will typically be in transit for a duration of 2 to 4 business days, from Monday to Friday.
- Free Shipping for all orders in USA
- Please be advised that transit times may vary based on your specific location.
3. Order Cancellation:
- Should you wish to cancel your order, it is essential to contact us within 24 hours of placing your order.
- Once your order has been dispatched, cancellation will no longer be permissible.
4. Damaged or Incorrect Items:
- If your order arrives in a damaged condition or is incorrect, we kindly request that you provide us with photographs of the damaged or incorrect items to initiate the return and refund process.
- For further details regarding returns and refunds, please refer to our Return and Refund Policy.
5. Contact Information:
- Email: info@norotop.com
- Phone: +1 442 229 6254
- 2711 Westgate Dr, High Point, NC 27265, United States
We remain committed to providing you with exemplary service. Should you have any inquiries or require further assistance, please do not hesitate to contact us.