Frequently Asked Questions

Our order processing time is 1 business day (Monday – Friday, excluding holidays). We offer standard shipping with an estimated delivery time of 2 to 4 business days depending on the destination.

Our total estimated delivery time is 2 to 5 business days (1 business day processing + 2-4 business days transit).

We accept the following payment methods:

• Visa
• MasterCard
• Maestro
• Discover
• PayPal

Yes, you may cancel your order if it has not yet been dispatched. Please contact us for the cancellation before your order is dispatched.

Once an order has been dispatched, we are unable to cancel it.

Yes, you may return items within 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unused and ideally in its original packaging. You’ll also need the receipt or proof of purchase.

Following the receipt of your return, we will send you an email to confirm your refund.

Here is our contact details:

• Email: info@norotop.com
• Phone: +1 442 229 6254
• Address: 2711 Westgate Drive,
  High Point, NC 27265, United States
• Opening hours: Mon – Fri (8am – 5pm EST)

You can also contact us using the contact form provided on our contact page.